How to export your data or request account erasure
The Privacy page lets you download a copy of personal data NextShopper stores, or ask staff to erase the account. Export generates a JSON file immediately. Erasure is staff-reviewed: login is anonymized, while paid invoices remain on file for tax and accounting. Auth codes and payment secrets are not included in exports.
This guide covers Download JSON and Request erasure safely.
Who this guide is for
- Customers exercising access rights
- Users closing a project who want a local archive first
- Anyone considering account deletion who still needs invoice history
Before you start
- Sign in → Privacy.
- Read the lead about export vs erasure and invoice retention.
- Download an export before requesting erasure if you need your own copy.
- Move domains away or accept that erasure affects portal access to products—ask support about active services first.
Step-by-step: export data
- Open Privacy.
- Under Export my data, read: JSON is generated immediately; auth codes and payment secrets are not included.
- Select Download JSON.
- Store the file securely (it contains personal data).
Step-by-step: request erasure
- Under Erase my account, read: staff reviews; login anonymized; paid invoices remain.
- Select Request erasure.
- Confirm Submit an erasure request? Staff must approve it. Invoice history is retained.
- See Erasure request submitted. Staff will process it. or An erasure request is already waiting for staff.
You cannot casually undo erasure after staff completes it—export first.
What happens next / how to verify success
- Export: a
.jsondownload completes in your browser. - Erasure: pending until staff finishes; afterward you should no longer sign in as before.
- Invoices remain available to the business for compliance even when the login is anonymized.
Common problems
| Problem | What to try |
|---|---|
| Download blocked | Allow downloads; try another browser |
| Erasure already pending | Wait for staff; do not spam requests |
| Still need domains | Transfer out or keep account; erasure is for closing access |
| Missing fields in JSON | Secrets intentionally omitted; ticket if core profile data missing |
| Want partial delete | Explain in a ticket—erasure is account-level |
Frequently asked questions
Is export the same as invoice PDF?
No. Export is machine-readable personal data. Invoices use Print / PDF.
How long does erasure take?
Staff review time varies—ask in the ticket/email if urgent.
Will affiliates balances pay out first?
Request payout and resolve balances before erasure when possible.
Where is the privacy policy?
See Where to read legal policies and /legal.
Related guides
- How to download a paid invoice
- How to update your profile
- How to lock or unlock a domain and get the auth code
- Where to read legal policies
Still need help?
Questions about Privacy actions: Contact or a support ticket—do not attach unnecessary identity documents until staff asks.