How to find and pay an invoice
Every NextShopper order and renewal creates an invoice under Billing → Invoices. Unpaid invoices appear in Notices and on Home. Paying on time keeps domains, hosting, and email active. Card numbers never enter the NextShopper application—providers such as Stripe, PayPal, or bKash handle sensitive payment data.
This guide shows how to locate invoices, filter unpaid ones, pay with Pay now, and confirm the balance clears.
Who this guide is for
- Customers with an unpaid balance after checkout or renewal
- Billing contacts who need the invoice number for bank transfer
- Anyone who saw Unpaid invoice in Notices
Before you start
- Sign in with the account that placed the order.
- Know whether you will pay by card, PayPal (USD), bKash (BDT), or bank transfer.
- For bank transfer, keep the invoice number as the payment reference.
- Verify your email so payment receipts arrive—see How to verify your email.
Step-by-step: find an invoice
- Open sidebar Invoices (
/client/invoices). - Read the lead: pay open balances, download paid invoices, and track what is due.
- Use filters such as Unpaid or Paid when available.
- Note columns: Number, Total, Date, Status.
- Select an invoice to open details, line items, and payment actions.
Empty state: No invoices yet.—complete a purchase from Domains or Hosting first.
Step-by-step: pay now
- Open the unpaid invoice.
- Select Pay now.
- Choose the offered method for your cart currency.
- Complete the provider checkout (card form on Stripe, PayPal approval, bKash flow, or bank instructions).
- Return to Invoices and confirm status Paid.
- Optionally download/print—see How to download a paid invoice.
For bank transfer, follow on-invoice Bank transfer fields (Account name, Bank, Account) and wait for staff to mark paid after funds clear.
What happens next / how to verify success
- Invoice shows Paid.
- Notices unpaid items clear after refresh.
- Provisioning or renewals continue (domains/hosting update after payment settles).
Common problems
| Problem | What to try |
|---|---|
| Pay now fails | Try another method; check currency; retry once |
| Paid at bank, still unpaid | Wait for clearance; ticket with transfer reference + invoice number |
| Cannot find invoice | Confirm login email; use omnisearch for the number |
| Wrong amount | Open line items; contact support before paying duplicates |
| Double charge worry | Check Paid list; ticket with timestamps—do not pay twice |
Frequently asked questions
Does paying create a new product?
Paying an existing invoice settles that bill. New products come from cart checkout.
Can someone else pay for me?
They need the invoice context or bank details. Prefer paying while signed in so status updates on your account.
Where is tax shown?
Tax is calculated from billing country—see totals on the invoice.
Will staff ask for my card number in a ticket?
No. Never send full card data by email.
Related guides
- How to download a paid invoice
- Which payment methods does NextShopper accept?
- How to understand Notices
- How to renew a domain and manage auto-renew
Still need help?
Open a support ticket or Contact with the invoice Number and approximate payment time.