How to change your password

Change your portal password from Account using your current password, or use Forgot password on the sign-in page if you can no longer authenticate.

How to change your password

Your NextShopper Account password protects the client portal—domains, invoices, tickets, and affiliate tools. Change it from Account whenever you suspect compromise, after sharing a device, or on a regular rotation. This is separate from mailbox passwords under Emails.

This guide uses the labels Current password, New password, and Update password.

Who this guide is for

Anyone signed in who wants a stronger password
Users who received a security notice or saw unfamiliar Recent sign-ins
Customers who previously used a reused password from another site

Before you start

Sign in (if you cannot, use Forgot password? on /login instead).
Choose a long unique password; consider a password manager.
Have your authenticator ready if 2FA is enabled—you will still need it at next login.
Update saved passwords in browsers after the change.

Step-by-step: update password while signed in

Open Account.
Scroll to Password.
Enter Current password.
Enter New password (and confirm if the form asks).
Select Update password.
Confirm Password updated.

If you forgot the password

Open Sign in → Forgot password?.
Enter account email → Send reset link.
Open the email → choose a new password → Reset password.
Sign in with the new password.

What happens next / how to verify success

Sign out and sign in with the new password once.
Recent sign-ins should show your fresh session.
Other devices may need the new password.

Common problems

Problem	What to try
Current password rejected	Reset via email instead
New password too weak	Lengthen; mix characters
Reset email missing	Check spam; verify address; wait; contact support
2FA after reset	Still required if enabled—use authenticator
Changed mailbox by mistake	That is under Emails, not Account

Frequently asked questions

Does password change log out everywhere?
Treat other sessions as untrusted until you verify; sign out on shared PCs.

Can staff tell me my password?
No. They can only help you reset.

Should I change passwords after FOA?
FOA is unrelated; change passwords on security events.

Is 2FA a substitute for a strong password?
No—use both.

Related guides

Password hygiene checklist

Unique password per site; prefer a password manager.
Change password after using a shared or public computer.
Enable two-factor authentication so a leaked password is not enough.
Review Recent sign-ins on Account after every reset.

Still need help?

If resets never arrive, use Contact from a reachable inbox and state the account email—or open a support ticket if you can still sign in.