Support Tickets

Open and reply to tickets, choose a department, and know when to use Contact.

3 articles

Using tickets

How to open a support ticket Open a support ticket with the right department, a specific subject, and clear details so staff can see your account context and reply in one thread.
How to reply and track tickets Filter open or closed tickets, reply with Send in the same conversation thread, and watch Updated timestamps until staff resolves the issue fully.

Channels

When to use Contact versus portal tickets Use Help Center first, Contact for pre-sales or lockouts, and portal tickets for account-specific provisioning, FOA, billing mismatches, and mailbox issues.